Frequently Asked Questions

Customer Enquiries

Do you deliver outside of Australia?

We currently ship to New Zealand. For other countries, please contact us with your enquiry and we will respond within 1 business day.

Which stores sell your hemp food? 

Available in Coles, Woolworths, online and in all good health food stores.

Do you accept Paypal?

No, we do not accept PayPal.

Do you offer a refund?

Yes we do! We offer a full refund if you are not happy with your product.

About Hemp

What is hemp? 

Hemp or Industrial hemp is and Industrial form of cannabis that has many known uses, typically as food source, medicine, building material, rope, clothing and more.  Its is known to have over 50,000 uses.

Unlike other forms of cannabis, hemp is very low in tetrahydrocannabinol, the molecule that is famously known to get you high.

Can hemp get you high? 

No.  Hemp is low in tetrahydrocannabinol, the only molecule in cannabis that can get you high. Typically hemp plants are <1% tetrahydrocannabinol. Also, there are only minute (if any) traces of  tetrahydrocannabinol in hemp foods.

Why is hemp food healthy?

As a food source hemp is know as one of the most nutritious food sources on the planet.  It has an array of vitamins and minerals, is high in antioxidants and uniquely contains all 9 amino acids, making it a complete protein.

Is your hemp grown in Australia? 

All our hemp is grown in Australia and the majority of our hemp is grown by farmers in Tasmania.  Our best of breed farmers, fertile soils and cool climate enable us to produce the highest quality hemp.

What can I use your Hemp Protein, Hemp Seeds, Hemp Protein Mix for?

Perfect for smoothies, shakes, baking and pancakes.

What is hemp seed oil

Hemp seed oil is extracted by cold pressing hemp seed. It does not contain cannabidiol. Hemp seed oil contains the Omega 6:3 ratio of fish oil and is the perfect plant-based alternative for people wanting a more sustainable oil as it doesn't come with the heavy metals or ecological impact of fish oil.

What can I use Hemp Seed Oil for?

Hemp seed oil can be used as a dietary supplement, by taking the capsules or a tablespoon each morning and/or night. Hemp Seed Oil can be added to smoothies, salad dressings  and more. 

FAQs on our Terpene range

Are Terpenes legal in Australia?

Yes, our terpenes are legal and are derived from plants other than cannabis.

Why aren't you using hemp derived terpenes?

It is currently illegal to source terpenes from hemp or cannabis in Australia.

Terpene Blends

The blends were designed by a registered pharmacist. Differing terpenes and combinations of terpenes can act to stimulate, arouse or sedate and may influence people differently as everyone's endocannabinoid system is unique.

Why is our EndoCannabinoid System so important?

The EndoCannabinoid System regulates some of our body's most critical functions and is and important part of maintaining health and well being.

What is Cannabis Sativa Seed Oil and why are the terpenes mixed with this particular oil?

Cannabis Sativa Seed Oil is the scientific name for hemp seed oil, which is a legal food product. Hemp seed oil is one of the world healthiest oils and is a great carrier for our Terpene blends. Hemp Seed Oil is high in Omega 3 EHA and DHA. It is also high in alpha linolenic acid (ALA) Alpha lipoic acid has strong antioxidant properties, which may reduce inflammation and skin aging, promote healthy nerve function, lower heart disease risk factors, and slow the progression of memory loss disorders.

What is the recommended dosage of the Terpenes blends?

While a dosage guide is provided, it is recommended to start small and increase dosage as required to build the desired effect. More education material about terpenes in oil can be found online by scanning the product QR Code on each bottle.

How long do the effects of terpenes last?

The lasting effect depends largely on the person and dosage.

Does temperature affect terpenes?

Store below 25 C. Protect from light. Prolonged high temperatures and exposure to light can cause the terpenes to decay. This may lead to a decline in their wellness effects.


The information, including but not limited to graphics, videos, podcast material and articles published on our website and social media channels is for information & educational purposes only and does not substitute professional medical advice or treatment.

The Soul Seed products are compliant with the current Australia & New Zealand Food Standards, made from the highest quality natural ingredients & mixed with 100% Australian hemp seed oil, rich in omega 3, 6 & 9.